Having Trouble Logging In?


If you forget your username or password, you can retrieve it from the login screen.



Please choose either the Username or Password link.




You'll be asked to enter your email address associated with the account you're trying to login to.




1. Search for the email

We'll send the email from "noreply@infobase.com," so you can quickly search for it. If it isn't in your inbox, check your folders. If a spam filter or email rule moved the email, it might be in the Spam, Junk, Trash, Deleted Items, or Archive folder.

2. Make sure you're checking the correct email account

If you're looking for a password reset email, make sure you're checking the correct email inbox. It will only be sent to the email address that you added to your account.

3. Resend the email

To resend a reset email, repeat the steps to reset your password and we'll send another copy to the email address on file.

4. Make sure that you're getting email

If you're not getting any email, you might need to contact your email service provider for help.

5. Contact us

If you still can't find the reset email, please use the Contact Us menu option at the top of the support center to contact our support department for assistance.

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